General Accessibility | WW USA
Accessibility
As part of our ongoing commitment to help as many people as possible to lose weight and get healthier—including those with disabilities—WeightWatchers® is dedicated to improving accessibility for everyone. We are continuously working towards democratizing wellness and making WeightWatchers accessible to all.
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General Information
How to Request Alternative Formats
WW is For Everyone
As an organization, our members are at the center of everything we do. As we continuously strive to improve the member experience, this means prioritizing accessibility to ensure that our app and program is accessible to everyone and that we have fostered an inclusive environment for all. WeightWatchers is committed to ensuring that no matter how you are accessing our platform, everyone is able to have an exceptional user experience.
Website Accessibility
We constantly strive to improve our website’s functionality and content, and we update our site regularly to make it as accessible as possible. The site is designed to meet Level AA Success Criteria of the Web Content Accessibility Guidelines 2.1 to the greatest extent feasible. We recommend using the most up-to-date version possible of any assistive technology and web browser products, either the current major release or the prior release. This will help ensure that we can deliver dynamic, full-featured web content that is as compatible as possible with the latest assistive technology. We recommend using the most up to date version of Chrome.
Website users can control the text size of each page with their internet browser by changing the font size in your browser settings.
Chrome: Click on the chrome tab, select Preferences from the drop-down menu, then scroll down to Appearance, and choose Font Size.
Keyboard shortcuts for changing font size:
Mac:
(command key) + (+ key) to increase font size
(command key) + (- key) to decrease font size
PC:
(CRTL key) + (+ key) to increase font size
(CRTL key) + (- key) to decrease font size
"Skip to content" links will take users past repetitive navigation elements and directly to the main content on the page.
How to Request Alternative Formats
Many of the informational materials provided to WW members at Workshops are available in alternative formats free of charge for members with visual impairments as follows. WW provides our 2023 Program Guide in both Large Print and Braille formats. To request a publication in Braille or Large Print, please reach out to your local workshop team or call our Customer Service Specialists at 1-800-651-6000. If the requested item is not on-hand, the team can order it and provide it to the member as soon as it arrives.
Telephone Assistance
People with visual impairments may contact Customer Service specialists by calling 1-800-651-6000. Our representatives are trained in appropriate techniques for reading documents to persons with visual impairments as well as how to find, navigate to, and read information on our website. Customer Service assistance is available Monday through Friday 9 a.m.-9 p.m. EST or 24/7 live coaching via the help section in the app.
Workshop Accessibility
WeightWatchers strives to provide the most inclusive and accessible experiences at our workshop locations. For details about where your nearest workshop location is or if the location provides a wheelchair accessible scale, this can be found on our Find-A-Workshop page. If you need an ASL Interpreter, or want additional information regarding workshop accessibility please email accessibility@ww.com to learn more about your workshop location.
Feedback
WeightWatchers welcomes your feedback on how we can continue to improve the accessibility of our website and mobile app for members with disabilities. We would love to know your thoughts regarding our efforts to be more inclusive and accessible for all. Please reach out to us if you encounter any barriers to accessibility, or have any suggestions on how we can better serve our members with disabilities. You can reach out to the Accessibility Team at accessibility@ww.com or call 1-800-651-6000.