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WW Clinic Terms & Conditions | WW USA

WW Clinic Terms & Conditions

Last updated: November 12, 2024

ARBITRATION NOTICE: YOU AGREE THAT DISPUTES BETWEEN YOU AND US ARISING FROM OR RELATING TO THESE TERMS AND CONDITIONS OR THE SERVICES WILL BE RESOLVED BY BINDING ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW.

1. ACCEPTANCE OF THE TERMS OF SERVICE

The following terms and conditions (“Terms & Conditions”) govern (i) your access to and use of the Site; (ii) your access to and use of the Mobile App; (iii) your access and use of Fee-Based Products; and (iv) your access and use of the Healthcare Services.

Please read these Terms & Conditions carefully before you start to use the Services and Healthcare Services. By using the Services and Healthcare Services, you accept and agree to be bound and abide by these Terms & Conditions in addition to our Privacy Policy, which is incorporated herein by reference. If you do not agree to the Terms & Conditions or the Privacy Policy, you must not access or use the Services or Healthcare Services. Capitalized terms used but not defined in these Terms & Conditions have the meaning given to them in our Privacy Policy. Neither WW, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any professional advice obtained from a Provider via the Site or Service, nor any information obtained on the Site. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.

If you are accepting these Terms & Conditions for another person (“Family Member”) as such Family Member’s guardian, conservator, or custodian, you agree to the terms, conditions, and notices contained or referenced herein on behalf of such Family Member. The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract with us. To subscribe to our Fee-Based Products, you represent that you are a United States citizen or resident with a valid United States mailing address. If you do not meet all of these requirements, you must not access or use the Services.

A. Definitions

For purposes of these Terms & Conditions, these terms have the following meanings:

“Fee-Based Product” means fee-based products or offerings that you may have purchased or received as part of a subscription, including membership for WeightWatchers Wellness Workshops (“Workshops”) and membership to our other digital products and programs (e.g., Points Program).

“Healthcare Services” means clinical or medical healthcare services rendered by, on behalf of, or at the direction of a licensed or registered clinician, including without limitation medical obesity management and medical nutrition therapy.

“Mobile App” means any other digital interfaces and properties (e.g., mobile applications) owned, controlled by, or made available to you by us.

“Service Provider” means the Workshop service provider identified during sign-up or on your Monthly Pass card.

“Services” means (i) the Site; (ii) the Mobile App; and (iii) Fee-Based Products.

“Site” means this website and any other website that we may own or operate currently or in the future.

“WeightWatchers,” “we,” “us,” or “our” means WW.com, LLC and its affiliates (together, “WW”), any Service Provider (solely with respect to Workshops you obtain under these Terms & Conditions), and the WW Clinic Providers (as defined below and with respect to any Healthcare Services you obtain under these Terms & Conditions).

It is important to note that “Services” as defined above and used throughout this document do not include Healthcare Services you may access through our solution and receive from WeightWatchers’ affiliated medical groups, including Weekend Health of Texas, P.A., Weekend Health of New Jersey P.C., Weekend Health of Pennsylvania, P.C., Brantley T. Jolly, M.D., Prof. Corp., WW Clinic, PLLC, Weekend Health of New Jersey II LLC, WW Clinic West PC and WW Clinic Midwest, LLC (collectively, “WW Clinic Providers”) or from a third party health care facility, practitioner, professional, or specialist using or accessible through the Services, including any Partners (as defined below) (together with the WW Clinic Providers, the “Providers”). These Healthcare Services are provided by independent health care practitioners. WW is not a licensed medical professional; WW works with Providers to provide the Service along with transparent information and trusted guidance to empower you to effectively navigate these Healthcare Services. In the event you access Healthcare Services from the Providers, Section 11 sets forth the terms and conditions under which the Providers will provide such Healthcare Services to you in addition to other terms and conditions that you may separately agree upon with the Providers. Some Healthcare Services are provided by WW Clinic Providers as subcontractors for other health provider entities (“Partners”). These Partner relationships are described in more detail in Section 11 below. If you are using Healthcare Services identified in Section 11 that involve a Partner, you may be required to agree to separate terms and conditions of those Partners. WW is not responsible for and disclaims all liability for any Partners and services provided by them. Please read Section 11 carefully before using the Healthcare Services.

B. Additional Terms

In addition to the applicable terms set forth herein, please note that (i) access to any Workshops may be subject to additional terms and conditions which may be made available to you by the Service Provider, (ii) your use of Coaching may be subject to additional terms and conditions that will be made available on the Site or in the Mobile App, (iii) your use of the Site and Mobile Apps will also be subject to your agreement to terms and conditions provided on the Site and Mobile Apps (the "WW.com Terms and Conditions of Use"), which can be found here; and (iv) we may supplement these Terms & Conditions with additional terms and conditions pertaining to specific services, products, offerings, content, activities or events which may be placed on the Site and/or in the Mobile Apps (all of the foregoing, collectively, "Additional Terms"). You understand and agree that such Additional Terms are hereby incorporated by reference into this Agreement.

2. CHARGES AND FEES

A. Payment Methods

As a member, you are charged a monthly (or other periodic) fee and any joining or starter fee, if applicable at the time, as set forth at Workshop locations or on the Site or in the Mobile Apps.‍ Only valid payment methods acceptable to us may be used to complete a purchase via the Services. You agree to pay, using a valid credit card (or other form of payment which we may accept from time to time), the fixed and periodic charges and fees set forth on the Site and in the Mobile Apps, applicable taxes, and other charges and fees incurred in order to access Fee-Based Products and Healthcare Services. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). All credit card, debit card, and other monetary transactions on or through the Services occur through an online payment processing application accessible through the Services.

B. Other Fees

In addition to the fees and charges for any subscriptions, products or services you purchase from us, you are responsible for all charges and fees associated with connecting to and using our Site, the Mobile Apps, Services and any Healthcare Services, including without limitation all telephone access lines (including long-distance charges, when applicable), internet service provider fees, telephone and computer equipment, sales taxes.

C. Amount of Recurring Subscription Charges & Renewal Charges

We will automatically charge your credit card or other account at the start of the standard or multiple-period prepayment plan billing period and at the start of each renewal period, unless you terminate or cancel your membership before the relevant renewal period begins. Except in the case of a multiple-period prepayment plan, a recurring billing long term commitment plan or if you were eligible for a discounted rate but are no longer eligible for that rate, the renewal charge will be the same as the prior period's charge, unless we notify you in advance at the time of sign up or prior to the beginning of the renewal period as described above. Each time you use our Services or Healthcare Services you reaffirm your agreement that we may charge your credit card (or other form of payment, if applicable). In the event we cannot charge your account, we reserve the right to terminate your access to our Services and Healthcare Services. If you purchased a multiple- period prepayment plan, a recurring billing long term commitment plan or you were eligible for a discounted rate but are no long eligible for that rate, your membership will automatically be renewed at our standard membership rates and for our standard period (usually monthly) at the start of the renewal period.

D. Membership Data

In connection with any purchase you make through the Services, you may be asked to supply certain information relevant to the transaction. You agree to provide us with true, accurate and complete information as required by the membership or sign up process to the Services and Healthcare Services ("Membership Data"), including your legal name, address, telephone number, email address and applicable billing information (e.g., credit card number and expiration date), and to allow us to share your Membership Data with third parties as outlined in our Privacy Policy including for, but not limited to, the purpose of verifying the information you provide and billing your credit card or otherwise charging your account. You agree to maintain and promptly update the Membership Data and any other information you provide to us to keep it accurate. Without limiting any other provision of these Terms & Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account or membership and refuse any and all current or future use by you of our Site (or any portion thereof), the Mobile Apps or any of our Services or Healthcare Services. You are obligated to check the "Account Settings" feature of our Site or the Mobile Apps to determine whether your Membership Data is current and accurate, and, if not, to correct or update your Membership Data including your billing information. You agree not to register or subscribe for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this Site or in the Mobile Apps.

If your registration or membership is revoked for any reason, you agree not to register or subscribe again with our Site or in the Mobile Apps using another user name or through any other means. If we have reason to suspect, in our sole discretion, that your account has previously been terminated, we reserve the right to terminate any new accounts you have registered without any notice to you, or to exercise any other remedies available to us under these Terms & Conditions or by law. By providing Membership Data, you grant WeightWatchers an irrevocable, unencumbered, universe-wide, and perpetual right to provide Membership Data to third parties for the purpose of facilitating the transaction.

You must notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s password or credit card information. In the event of a breach of security by you, you will remain liable for any unauthorized use of your membership until you update your Membership Data. If your credit card expires, is canceled, is lost or is subject to use without your authorization, access the Account Settings feature of the Site to update your Membership Data. You are responsible for paying any amounts billed to your credit card by a third party which were not authorized by you.

3. SUBSCRIPTION PRODUCTS

A. ‍Subscription and Renewal

Many products available for purchase through the Services, including certain Healthcare Services, require you to purchase the product on a subscription basis. For subscription-based products, we will automatically charge your credit card or other account as follows:

  • For standard monthly plans, at the start of the standard billing period and each billing period thereafter, until you cancel.
  • For long-term commitment plans (i.e., plans with a multi-month commitment period) that convert to standard monthly pricing, each month of the applicable commitment period, and at the start of each monthly renewal period thereafter, unless you terminate or cancel your membership before the relevant renewal period begins.
  • For long-term commitment plans that renew for the same long-term commitment periods, each month of the applicable commitment period, unless you terminate or cancel your membership before the relevant renewal commitment period begins.

At the time of sign up you also agree to be charged any applicable initial consultation fee and begin your membership immediately. You agree that we may modify the subscription fees at any time upon at least thirty (30) days prior written notice.

B. Cancellation

How to Cancel: You may cancel a subscription before the applicable monthly processing date of your subscription, or in the case of a long-term commitment plan, before the end of the commitment period, by selecting that option in the protected areas of the Site or Mobile App, emailing hello@joinsequence.com, contacting your Care Team, contacting Customer Service, or by such other means as we may provided from time to time in our Cancellation Policy. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect. You may reach out to your Care Team or Customer Service at any point to see when your relevant billing period ends and your next billing period begins.

When Cancellation Takes Effect: If you terminate your paid subscription, cancellation will take effect at the end of your then-current subscription period, or in the case of a long-term commitment plan, at the end of the commitment plan period. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, contact Customer Service to have the charges reversed. If you use our Fee-Based Product during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.

4. REFUND POLICY

A. Initial Consultation Fee

For Healthcare Services that require an initial consultation with a Provider, once you have signed up for a subscription through the Services, the initial consultation fee is not refundable.

B. Subscription Fee

Except as set forth in this Section, the subscription fee for the Services and Healthcare Services is not refundable or cancellable once a billing period (for standard monthly plans) or commitment period (for long term commitment plans) has started; if you terminate your subscription, you must pay the applicable monthly subscription fee until the end of the billing period (for standard monthly plans) or the end of the commitment plan period (for long term commitment plans). You may reach out to your Care Team at any point to see when your current subscription period ends.

The fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you participated in any of the Fee-Based Products or or Healthcare Services or logged onto the Site or Mobile Apps during that month), and any joining fee, are non-refundable except as set forth below:

  1. If your membership is canceled due to a medical reason prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee (including an initial consultation fee) we may have charged, we will refund the unused portion of such period.
  2. If we terminate your membership (as opposed to you canceling your membership), other than due to your violation of these Terms & Conditions, prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee (e.g. the sign-up fee or initial consultation fee), we will refund any unused portion of such period on a pro rata basis.

If you are entitled to any refund as described in (1) or (2) above, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law.

C. Apple iTunes

Notwithstanding anything in these Terms & Conditions to the contrary, purchases made within the Mobile Apps downloaded from the Apple® iTunes store are not refundable and are subject to Apple's iTunes Terms of Service.

D. Medication Shortages

Payment of the initial consultation fee or subscription fee does not guarantee medication availability. Medication is dependent on pharmacy stock. Members will not be refunded any fees, even if prescribed medications are unavailable, except as otherwise permitted in these Terms & Conditions.

5. AVAILABILITY OF OFFERINGS

The availability and use of any Services and Healthcare Services, including Workshops and Fee-Based Products (or any portion thereof) may be limited based on demographic, geographic, health or other criteria as we may establish from time to time. You understand and agree we may disallow you from subscribing to Workshops, Fee-Based Products or Healthcare Services, or may terminate your membership thereto at any time based on these criteria. For example, individuals under the age of 18 may not subscribe to any Services or Healthcare Services, or we may limit the membership to a certain Fee- Based Product only to individuals currently attending Workshops in participating areas or locations.

If you have a Workshop membership, while you may use your membership to attend Workshops in any area, if you regularly attend Workshops operated by a Service Provider other than the Service Provider listed on your Monthly Pass, then in order to use your membership following the end of your current billing period, you may be required instead to sign up for a membership with the Service Provider operating the Workshops you regularly attend. Fees may vary by Service Provider. Your Service Provider is an affiliate or franchisee of WW International, Inc., licensed to use its brand and intellectual property in Workshops and is responsible for your membership.

You may not enroll in any WeightWatchers membership Services if you are pregnant. As the WeightWatchers Services are not designed, or tailored for pregnant members, if you become pregnant while an active member, we recommend that you cancel your membership until your Healthcare Provider (HCP) advises resuming post-pregnancy. However, you may discuss with your HCP whether continuing your membership for WeightWatchers Services during your pregnancy is suitable for you. If so, you may maintain your membership at the pricing you signed up for and utilize our resources and support for healthy living during your pregnancy, subject to the following guidelines: 1) you should not follow the WeightWatchers weight management program; and 2) you should be monitored by a HCP during your pregnancy and only follow your HCP’s advice with respect to your weight, nutrition, activity, mindset and sleep. By maintaining your membership for WeightWatchers Services during your pregnancy, you assume all risks of your use of the Services, and you agree to hold us harmless from any and all claims, loss or damage, liabilities and costs, including attorney’s fees, in connection with your use of any Services during your pregnancy. Alternatively, you may cancel your membership anytime during your pregnancy by visiting https://www.weightwatchers.com/us/cancellation.

6. ACCESSING THE SERVICES

Unless otherwise specified, we grant you a non-exclusive, non-transferable, limited right to access, use, and display this Site and the material provided hereon and in the Mobile Apps that you subscribed to, for your personal, noncommercial use, provided that you comply fully with the provisions of this Agreement. You agree not to assign, transfer, or sublicense your rights as a user of this Site, the Mobile Apps or your membership. You understand that only you may use your user account and password, and that your membership is only valid for your personal, noncommercial use and may not be shared with others.

‍We reserve the right to withdraw or amend the Services, and any material we provide on the Services, at our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services or the entirety of the Services.

You agree that all information you provide to the Site and Mobile App is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

THE SERVICES AND HEALTHCARE SERVICES SHOULD NOT BE USED DURING A MEDICAL EMERGENCY. IF YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY. The content made available to you through the Services, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. You understand that by coordinating and in certain cases consulting with a Provider through the Service, you are not entering into a provider-patient relationship with WW. The Services are not a substitute for professional medical diagnosis or treatment. Reliance on any information appearing on the Services, whether provided by WeightWatchers, its content providers, nutritionists and health coaches, clients, visitors to the Services, or others, is solely at your own risk. However, if a WeightWatchers representative reasonably suspects that you may be experiencing a health emergency, or may be a danger to yourself or another person, WeightWatchers reserves the right, and you expressly agree, that WeightWatchers may contact the appropriate emergency services, including calling 911, contacting child protection services, a suicide hotline, or other appropriate service. For more information, you should review our Health Notice and Consumer Bill of Rights, which are incorporated into this Agreement by this reference.

7. INTELLECTUAL PROPERTY RIGHTS

‍The Services and the entirety of their contents, features and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. No right, title or interest in or to the Services or any content on the Services is transferred to you, and we reserve all rights not expressly granted herein. Any use of the Services not expressly permitted by these Terms & Conditions is a breach of these Terms & Conditions and may violate copyright, trademark and other laws.

Our name, brands, logos, slogans and other trademarks are our trademarks. WW International is the trade name and WeightWatchers and WW are the trademarks and service marks of WW. All other names, brands, logos, and product names, and designs appearing on the Services are the trademarks of their respective owners. You may not use such trademarks without our prior written permission.

These Terms & Conditions permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your web browser for display enhancement purposes.
  • You may print or download a reasonable number of pages of the Services for your own personal, non-commercial use and not for further reproduction, publication or distribution.
  • If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our applicable end user license agreement for such applications.
  • If we provide social media features, such as allowing you to share items you find in our news section through social media links in those posts, you may take such actions as are enabled by such features.

You must not:

  • ‍Modify copies of any materials from the Services.
  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Services.
  • Access or use for any commercial purposes any part of the Services or materials available through the Services.

Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms & Conditions. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries).
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate us, our employees, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other users of the Services or expose them to liability.
  • In any manner that could disable, overburden, damage, or impair the Services or interfere with any other user’s use of the Services, including his or her ability to engage in real time activities through the Services.

Additionally, you agree not to:

  • Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
  • Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
  • Use any device, software or routine that interferes with the proper working of the Services.
  • Introduce any viruses, Trojan horses, worms, logic bombs, keystroke logging, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any part of the Services, the server on which the Services are stored, or any server, computer or database connected to the Services.
  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Services.

8. RELIANCE ON THIRD PARTY CONTENT & RESOURCES

‍The Services may include content provided by third parties, including materials provided by bloggers. All statements and/or opinions expressed in these materials, and responses to questions and other content, other than the content we provide, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect our opinion. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

‍If the Services contain links to other websites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

9. ELECTRONIC COMMUNICATIONS

‍When you use the Services, or send emails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements and consents can be signed electronically and that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. WeightWatchers may contact you by mail, email, or text messaging (SMS/MMS).

You agree to receive invitations, notifications, reminders, and other communications from WeightWatchers (and any of its affiliates or agents) through the Services, or by email or text message. By providing your mobile phone number and email address, you are agreeing to be contacted by or on behalf of WeightWatchers at the mobile phone number you have provided, via text message and/or email, to receive marketing-related information. Message and data rates may apply. These communications may not be secure. Unsecured communications pose a risk to the confidentiality and privacy of information being sent because they might be intercepted by a third party. To stop receiving these text messages, reply to the message with the word “STOP”. To stop receiving these emails, follow the “unsubscribe” instructions included in the emails you receive. We may confirm your opt out by text message or email. Please note that, by withdrawing your consent, certain features and Services may no longer be available to you.

10. CHANGES TO THE TERMS AND CONDITIONS

‍We may revise and update these Terms & Conditions from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Services and Healthcare Services thereafter. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. If we make a material adverse change to these Terms & Conditions, we may require that you affirmatively accept the modified Terms & Conditions in order to continue to use the Service or Healthcare Services. Your use of the Services or Healthcare Services after these Terms & Conditions have been modified or your acceptance has been indicated, as applicable, indicates your acceptance of the revised Terms & Conditions.

‍11. PROVIDER TERMS AND CONDITIONS

The terms and conditions of this Section 11 apply only if you receive Healthcare Services from the Providers. This section will govern your receipt of Healthcare Services from the Providers.

A. Access to Healthcare Services

The availability of the Healthcare Services or any portion thereof, may be limited based on demographic, geographic, health or other criteria that we may establish from time to time. You understand and agree we may disallow you from accessing our Healthcare Services or may terminate your membership for Healthcare Services at any time based on these criteria. For example, individuals under the age of 18; who are pregnant; or who have had a diagnosis of bulimia nervosa or anorexia nervosa in the last 12 months may not subscribe to Healthcare Services. By using the Healthcare Services, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract with us, are not trying to conceive or are pregnant, and have not had an active diagnosis of bulimia nervosa or anorexia nervosa in at least 12 months. If you do not meet all of these requirements, you must not access or use the Healthcare Services. You give permission to Providers to medically care for you and your Covered Family Member. You may withdraw this consent at any time by no longer seeking Healthcare Services from the Providers.

B. Initial Consultation with a Provider

Once you have signed up to receive Healthcare Services, you will be asked, among other things, to schedule your initial consultation with a Provider. In some states and for some members of a certain age, a synchronous consultation is required. This means you must be present on a secure video call with the Provider. If you have technical issues that make you unable to join the scheduled appointment, the appointment will be canceled. You are responsible for rescheduling.

Before you can schedule your initial consultation, you must do the following:

  • For some members, lab work is required prior to the initial consultation. You can get the lab work from your primary care physician or our third-party vendor.
  • To ensure you receive appropriate medical care and evaluations, your weight needs to be validated. This may be done by submitting an image(s) of you on a scale showing your weight. We review each submission for any discrepancy and/or falsification of data and have the right to decline or end membership at any time if, in our opinion, the image(s) appear to be falsified.
  • You must confirm that you are not seeking reimbursement for any Healthcare Services from insurance payors that are funded by a federal or state government entity.

C. Consultation

During your consultation(s), you consent to the following:

  • Data, chat text, audio, video, and/or digital photos may be recorded;
  • Details of your medical information may be discussed with you and the Providers via the Site using electronic technology, including chat, audio, video, and/or graphics technology;
  • Virtual examination of you may take place; and
  • Medical personnel and non-medical technical personnel may join the visit, either physically or virtually, to aid in delivery of medical care to you.

D. How to Reschedule

You must reschedule your initial consultation by reaching out to your Care Team within the message portal or by selecting the reschedule option prior to the start of your initial consultation.

E. Prescription Transfer & Refills

Members are required to complete a series of questions when requesting refills which are reviewed before refills are sent in. The Providers reserve the right to change policies surrounding multi-month prescriptions at any time. The Providers will not send transfer prescriptions or file prior authorizations for members who have unsubscribed within the past 30 days.

F. Medical Nutrition Therapy Services

Medical nutrition therapy (“MNT Services”) is an evidence-based nutrition treatment provided by a registered dietitian nutritionist to help treat medical conditions and involves a comprehensive assessment, nutritional diagnosis, and treatment plan.

  • Partners. In some instances, the WW Clinic Providers are working with Partners for the provision of the MNT Services. By accepting these Terms & Conditions you also agree to be subject to the policies that Partners may require, solely as they relate to insurance-covered MNT Services, which are provided by the applicable Partner. You acknowledge that the WW Clinic Providers are not responsible for any insurance-covered MNT services provided through the Partners and the WW Clinic Providers hereby disclaim any liability for such insurance-covered MNT Services, including any liability related to payment or insurance coverage.
  • Your subscription fee does not include the cost of MNT Services. For MNT Services that are not covered by your insurance or when a Provider is not contracted with your insurer, you will be separately charged and will pay for such MNT Services on a cash pay, out-of-pocket basis for each MNT visit.
  • Appointments: Missed/Late Cancellation. You understand and agree that if you do not show for your appointment for MNT Services or you cancel such appointment with less than 24 hours’ notice, we may charge you a fee for a missed/late or canceled appointment and this cost will not be covered by your insurance.

G. Payment for Services Covered by Insurance

If you provide information about your health insurance or health plan, that will be deemed your authorization for the applicable Provider to submit claims for covered Healthcare Services to your health insurer or health plan. You authorize the release of any medical or other information necessary to process any claims for the Healthcare Services provided. You further understand and accept your financial responsibility for any portion of the bill not covered by your health insurer or health plan. SUBMISSION OF CHARGES DOES NOT WAIVE OUR RIGHT TO SEEK PAYMENT DIRECTLY FROM YOU. You agree that:

  • The Provider providing your care shall be paid or assigned benefits on your behalf and your Provider may bill your insurance for you.
  • If any insurance company or other payor does not pay your Provider directly for your care and treatment by such Provider, you agree to immediately forward payments you receive to your Provider.
  • You are responsible for any costs not covered by your insurance benefits, including without limitation non-covered services, deductibles, co-pays and co-insurance.
  • You will pay any costs related to any unpaid bill that is sent for collection, including any collection agency fees.

H. Access to Medications

  • Payment for Certain Medication Access Programs. Certain programs that we offer (e.g., the compounded medication program) includes the cost of certain medications, if your clinician determines they are appropriate and prescribes them for you. To make things easier for you under these programs, we have combined all costs, including the cost of accessing the medication, credit card processing, shipping and professional fees, into a single monthly payment, which is then distributed by WW to the Providers as payment for their services. For medication access programs, you understand and agree that the monthly fee covers the estimated costs of accessing your medications identified on the checkout page during the billing cycle, which we pass on to the pharmacy Provider. Your first monthly payment will be charged to your credit card if and when your prescription is forwarded to the pharmacy, and subsequently, each month. Each time you agree to a medication refill, the costs associated with accessing the medication will be included in your invoice. Therefore, you may be refunded or charged additional amounts, depending on how much medication you received during a billing cycle.
  • Pharmacy Choice. Your clinician may decide prescription medication is appropriate for your medical condition. In the event that a clinician prescribes a medication, except as otherwise stated in this section, you will be presented with options for securing the medications. Most prescriptions may be dispensed at the pharmacy of your choice. However, if you and your clinician determine that a “compounded medication” is appropriate and you accept the Informed Consent for Compounded GLP-1 Medications, you hereby agree to receive the medication from a compounding pharmacy that is available through WW Providers. Compounded medications may only be filled by a specific type of pharmacy with the qualifications needed to prepare the medication. Prescriptions for compounded medications are not generally available at local pharmacies. WW Providers have an arrangement with a compounding pharmacy that will fill your prescription for you in accordance with the specifications of your WW Provider and mail it to your home. If you do not wish to receive a prescription from the preferred compounding pharmacy, please do not participate in the program that provides access to such medications and advise your provider of your preference immediately.

I. Open Payments

For California patients, the state of California requires that physicians in California share notice of the Open Payments database. The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov/. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

J. Termination

You may terminate your use of the Healthcare Services at any time by not using the Healthcare Services any more. We may terminate your use of the Healthcare Services for any or no reason at any time in our reasonable discretion, including without limitation if your Provider determines in their medical judgment that the Healthcare Services are not clinically appropriate, for illegal conduct such as falsifying information to obtain prescription drugs, abusive and threatening behavior, sharing medications or taking medications prescribed to others, continued non-adherence to your treatment plan and continued refusal to pay for our services. We may terminate your use of the Healthcare Services by sending notice to you at the mail or email address you provided to us or by otherwise contacting you.

12. SITE ACCESS, SECURITY AND RESTRICTIONS; PASSWORDS

‍If you create a subscriber account for the Services and/or Healthcare Services, you agree to complete the registration process by providing current, complete, and accurate information as required by WeightWatchers. You are responsible for all activities that occur under your account. In the event access to the Services or Healthcare Services, or a portion thereof is limited, requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password. You agree to protect the confidentiality of your password, and not to share or disclose your password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Services and/or Healthcare Services may be revoked by WeightWatchers at any time with or without cause.

13. INFORMATION ABOUT YOU AND YOUR USE OF THE SERVICES

A. Privacy

‍All information we collect through the Services is subject to our Privacy Policy. By using the Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

You consent to us contacting you to obtain consent for a testimonial regarding services provided by WeightWatchers. In the event you choose to provide us with a testimonial, you consent to us using your provided testimonial, photo, first name, last initial, and similar information in marketing materials. Virtual live events will also be recorded so that they can remain available in the Mobile Apps for viewing at your convenience. Coaching sessions conducted over the telephone will be recorded for quality assurance purposes.

B. Community Standards and Conduct Guidelines

You acknowledge that all information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials and content (“Content”) posted, emailed, or otherwise transmitted to or on WeightWatchers or our communities (including but not limited to Connect) which can be accessed via the Site or through the Mobile Apps (collectively the “Community”), whether posted at our request or through your voluntary participation, and whether publicly posted or privately transmitted (collectively, the "Postings"), are the sole responsibility of the person who made such Postings. This means that you are entirely responsible for all Postings that you post, email or otherwise transmit to the Community. We do not control the Postings posted, emailed or otherwise transmitted by others and, as such, we do not guarantee the accuracy, integrity or quality of such Postings. Although we have adopted standards and conduct guidelines for the users of the Community (as described below), you understand that by participating in the Community, you may be exposed to Postings that are offensive or objectionable. Under no circumstances will we be liable in any way for any Postings (other than for Content developed by us or our affiliates), including, but not limited to, for any errors or omissions in any Postings, or for any loss or damage of any kind incurred as a result of the use of any Postings posted, emailed or otherwise transmitted to or through the Community. You agree not to use the Community to:

Upload, post, email or otherwise transmit any Postings or other materials that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable (in our sole discretion);

Harm minors in any way, or solicit or otherwise attempt to gain any information from a minor;

Impersonate any person or entity, including, but not limited to, any user of this Community, a director, officer, employee, shareholder, agent or representative of WeightWatchers or our affiliates, or any other person or entity, or falsely state or otherwise misrepresent your affiliation with WeightWatchers, our affiliates or any other person or entity;

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Postings or other materials transmitted to or through the Community;

  • Upload, post, email or otherwise transmit any Postings or other materials that you do not have a right to upload, post, email or otherwise transmit under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Upload, post, email or otherwise transmit any Postings or other materials that infringe upon any patent, trademark, trade secret, copyright, right of privacy or publicity or other proprietary rights of any party. Copyrighted information may include content from another website or our member-only areas, a recipe from a book, images and intellectual property such as PersonalPoints™ values of foods, recipes or activities and exclusive details about our food plan;
  • Upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of commercial solicitation;
  • Upload, post, email or otherwise transmit any Postings or other materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • Disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects or otherwise diminishes the quality of another user's experience in the Community;
  • Interfere with or disrupt the Community or servers or networks connected to the Community or the Mobile Apps, or disobey any requirements, procedures, policies or regulations of networks connected to the Community and/or the Mobile Apps;
  • Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, any regulations having the force of law;
  • "Stalk" or otherwise harass another user of the Community; or
  • Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Community, including user names or passwords; or
  • Access or attempt to access another user’s account without his or her consent.

Your privilege to use and/or access the Site and Mobile Apps (including the Community) and contribute to discussions in the Community depends on your compliance with the standards and conduct guidelines set forth above. If you participate in the Connect community, there are additional Connect Guidelines set forth in the app under Settings, Account Terms and Conditions, Connect Guidelines. We may revoke your privileges to use all or a portion of the Community and/or take any other appropriate measures to enforce these standards and conduct guidelines if violations are brought to our attention. Further, if you fail to adhere to our standards and conduct guidelines, or any part of these Terms & Conditions, we may terminate, in our sole discretion, your use of, or participation in the Community. We reserve the right to monitor some, all, or no areas of the Community for adherence to the standards and conduct guidelines set forth above or for any other purpose. You acknowledge that by providing you with the ability to distribute Postings in the Community, we are acting as a passive conduit for such distribution and we are not undertaking any obligation or liability relating to any Postings or activities, nor do we endorse any such Postings. Although we reserve the right to remove, without notice, any Posting for any reason, we have no obligation to review Content prior to the Content’s posting or to delete Postings that you may find objectionable or offensive. We are not responsible for maintaining a copy of any material we remove from the Community, and we are not liable for any loss you incur in the event that Content you post or transmit to the Community is removed.

C. Postings

You grant WeightWatchers and its successors and assigns a royalty-free, perpetual, irrevocable, non-exclusive right (including any moral rights) and license (as well as consent) to use, license, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, derive revenue or other remuneration from, communicate to the public, perform and display any Postings (in whole or in part and with or without the use of your name, voice and image) worldwide and/or to incorporate the Postings in other works in any form, media, or technology now known or later developed, for the full term of any copyrights, trademarks and other intellectual and proprietary rights (collectively, the “Rights”) that may exist in such Postings. You also warrant that, to the extent you are not the exclusive holder of all Rights in Postings, any third party holder of any Rights, including moral rights in such Postings, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You further acknowledge that WeightWatchers and its successors and assigns shall be entitled to unrestricted use of the Postings for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Postings. You also permit any user to access, display, view, store and reproduce any Postings that you have made available in the Community for personal use. Subject to the foregoing, the owner of Postings placed on the Site or in the Mobile Apps retains any and all Rights that may exist in such Postings. Except as provided in our Privacy Policy, none of the Postings shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Postings.

14. GEOGRAPHIC RESTRICTIONS

‍The owner of the Services is based in the United States. We provide the Services and Healthcare Services for use only by persons located in the United States. We make no claims or representations that the Services, Healthcare Services or any of their content is accessible or appropriate outside of the United States. Access to the Services or Healthcare Services may not be legal by certain persons or in certain countries. If you access the Services or Healthcare Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

15. DISCLAIMER OF WARRANTIES

‍You understand that we cannot and do not guarantee or warrant that authorized files or content available for downloading from the Services or the internet will be free of viruses, malware or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Services for any reconstruction of any lost data.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUS OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR ANY ITEMS OBTAINED THROUGH THE SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SERVICES, OR ON ANY WEBSITE LINKED TO THE SERVICES.

YOUR USE OF THE SERVICES AND HEALTHCARE SERVICES, THEIR CONTENT, AND ANY ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AT YOUR OWN RISK, AND WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY OF OUR PROVIDERS, PARTNERS, AFFILIATES, OR HEALTH CONSULTANTS MAKE ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, CURRENCY, ACCURACY, AVAILABILITY OR OPERATION OF THE SERVICES OR HEALTHCARE SERVICES, OR THE INFORMATION OR CONTENT INCLUDED THEREON. WITHOUT LIMITING THE FOREGOING, NEITHER WE NOR ANYONE ASSOCIATED WITH US REPRESENT OR WARRANT THAT THE SERVICES OR HEALTHCARE SERVICES, THEIR CONTENT OR ANY ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES, OUR (AND OUR SERVICE PROVIDERS’) SERVERS, THE CONTENT, OR COMMUNICATIONS SENT FROM OR ON BEHALF OF US ARE FREE OF VIRUSES SCRIPTS, TROJAN HORSES, WORMS, MALWARE, TIME BOMBS OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES, THE HEALTHCARE SERVICES OR ANY ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS, EXPECTATIONS, OR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE, ON OUR OWN BEHALF AND ON BEHALF OF OUR AFFILIATES, THE PROVIDERS AND OUR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES AND HEALTHCARE SERVICES, INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OF THESE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

16. LIMITATION ON LIABILITY

‍IN NO EVENT WILL WE, OUR AFFILIATES OR THEIR LICENSORS, PROVIDERS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES OR HEALTHCARE SERVICES, ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE SERVICES OR SUCH OTHER WEBSITES OR ANY OTHER ITEMS OBTAINED THROUGH THE SERVICES OR SUCH OTHER WEBSITES, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, PROPERTY DAMAGE, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, BUSINESS INTERRUPTION, LOSS OF USE, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, COST OF SUBSTITUTE GOODS OR SERVICES, OR COMPUTER FAILURE OR MALFUNCTION.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OR ANY OF OUR RESPECTIVE LICENSORS OR SERVICE PROVIDERS OR PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES FOR ANY ACTION YOU TAKE BASED ON THE INFORMATION YOU RECEIVE IN, THROUGH, OR FROM THE SERVICES.

THESE LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY OR CAUSE OF ACTION AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SERVICES OR ANY OTHER RELATED SERVICES. THE OPERATION OF THE SERVICES MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OUR CONTROL. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM THE SERVICES OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OUR RECORDS, OR PROGRAMS. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, DATA, AND INFORMATION SUBMITTED TO THE SERVICES.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THESE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES. THE MAXIMUM LIABILITY OF US, OUR AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS TO YOU UNDER ALL CIRCUMSTANCES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OUR SERVICES. IF ANY PORTION OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. YOU AGREE THAT THIS LIMITATION OF LIABILITY REPRESENTS A REASONABLE ALLOCATION OF RISK AND IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN WeightWatchers AND YOU. THE SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. IF YOU ARE A RESIDENT OF A STATE WITH PROTECTIONS SIMILAR TO CALIFORNIA CIVIL CODE § 1542, YOU HEREBY WAIVE SUCH PROVISIONS OR PROTECTIONS.

17. INDEMNIFICATION

‍You agree to defend, indemnify and hold harmless us, Providers, our affiliates, licensors and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, from and against any and all claims, liabilities, deficiencies, damages, actions, judgments, settlements, interest, awards, losses, fines, penalties, costs, expenses or fees or any kind (including reasonable attorneys’ fees and costs) arising from or relating to your violation of these Terms & Conditions or the terms in our other policies and agreements that you agree to be bound by, your use or misuse of the Services or Healthcare Services, including, but not limited to, any use of the Services’ content and products other than as expressly authorized, your use of any information obtained from the Services, or your violation of any third party’s rights, including, but not limited to, intellectual property rights, right of privacy, right of publicity and confidentiality.

18. TERMINATION AND CANCELLATION

If you do not comply with these Terms & Conditions at any time, we reserve the right to cancel or terminate your password, user account, and access to Services and Healthcare Services (or any part thereof, including any subscription or membership). In our sole discretion and without prior notice or liability, we may discontinue, modify or alter any aspect of the Services or Healthcare Services, including, but not limited to, (i) restricting the time the Services are available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any user's right to use the Services. You agree that any termination or cancellation of your access to, or use of, the Services may be effected without prior notice. If you do not abide by the terms of this Agreement, you agree that we may immediately deactivate or delete your user account and all related information and/or files in your user account and/or bar any further access to the Services. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, the Services, except for a refund of any fees or charges prepaid by you with respect to our Fee-Based Products in accordance with these Terms & Conditions. You acknowledge that your only right with respect to any dissatisfaction with any modification or discontinuation of Service made by us pursuant to this provision or this Agreement, or any policies or practices by us in providing the Services, including without limitation any change in content or any change in the amount or type of fees or charges associated with the Fee-Based Products, is to cancel or terminate your membership or registered user account, as applicable.

‍Notwithstanding the above paragraph, we may terminate or cancel your use of the Services, including any subscription membership or Fee-Based Product, for any or no reason at any time. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SERVICES.

19. DISPUTE RESOLUTION

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms & Conditions, we and you (collectively, the “Parties”) shall use best efforts to settle the dispute, claim, question, or disagreement. To this effect, the Parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both Parties. If the Parties do not reach such solution within a period of thirty (30) days, then all disputes shall be resolved by binding arbitration in San Francisco, California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”), subject to the limitations of this section. This agreement to arbitrate will be specifically enforceable in any court having jurisdiction. Notice of a demand for arbitration shall be filed in writing with the other party hereto and with the AAA. Such a notice should be mailed to:

Weekend Health, Inc.

425 California St Suite 1400

San Francisco, CA 94104

ATTN: Dispute Notice

The demand for arbitration shall be made within a reasonable time after the dispute has arisen, and in no event shall any such demand be made after the date when institution of legal or equitable proceedings based on such dispute would be barred by the applicable statute of limitations. The Parties agree that one (1) arbitrator shall arbitrate the dispute. The arbitrator shall be selected by the joint agreement of the Parties, but if they do not so agree within twenty (20) days after the date of the notice of a demand for arbitration referred to above, the selection shall be made pursuant to the Commercial Arbitration Rules of the AAA from the panels of business arbitrators maintained by the AAA. The Parties agree that the arbitrator shall have sole authority to decide whether claims brought by either party (excluding claims brought under the following paragraph regarding intellectual property and preliminary equitable relief claims) are subject to this dispute resolution agreement. The decision of the arbitrator shall be made in writing, shall be final, judgment may be entered upon it in any court having jurisdiction thereof, and the decision shall not be subject to vacation, modification or appeal, except to the extent permitted by sections 10 and 11 of the Federal Arbitration Act, the terms of which sections the Parties agree shall apply. The fees charged by the AAA and arbitrator shall be shared equally by the Parties.

Either party may bring a claim related to intellectual property rights, or seek temporary or preliminary specific performance or temporary or preliminary injunctive relief, in any court of competent jurisdiction, without the posting of bond or other security.

20. CLASS ACTION WAIVER

‍Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a collective or class action or in any other proceeding in which either party acts or proposes to act in a representative capacity, and each party hereby waives any right to assert consolidated claims with respect to any disputes subject to arbitration under these Terms & Conditions or any disputes between the Parties. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

21. LIMITATION OF TIME TO FILE CLAIMS

‍Any action, claim or dispute you have against us must be filed within one (1) year, unless prohibited by applicable law. To the extent permitted by law, any claim or dispute under these Terms & Conditions must be filed within one (1) year in an arbitration proceeding. The one-year period begins when the claim or notice of dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.

22. DMCA NOTIFICATION

‍We respect the rights of intellectual property holders. If you believe that any content on the Services violates these Terms & Conditions or your intellectual property rights, you can report such violation to us in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512). In the case of an alleged infringement, please provide the following information:

  1. A description of the copyrighted work or other intellectual property that you claim has been infringed;
  2. A description of where the material that you claim is infringing is located on the Services (including the exact URL);
  3. An address, a telephone number, and an e-mail address where we can contact you;
  4. A statement that you have a good faith belief that the use is not authorized by the copyright or other intellectual property rights owner, by its agent, or by law;
  5. A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner's behalf; and,
  6. Your electronic or physical signature, or that of the person authorized to act on behalf of the owner of the copyright or other right being infringed.

We may request additional information before we remove allegedly infringing material. You may report a copyright violation by providing the above information to our designated agent: General Counsel, WW International, Inc. 675 Avenue of the Americas, 6th Floor, New York, New York 10010.

23. MISCELLANEOUS

A. Governing Law and Jurisdiction

‍All matters relating to the Services and these Terms & Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the state of New York regardless of where you access the Services, and notwithstanding any conflicts of law principles. You agree that any action at law or in equity arising out of or relating to your use of the Services, the Healthcare Services or these Terms & Conditions shall be filed only in the state or federal courts located in New York County in the State of New York and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

B. Notices

‍You agree that we may provide you with notices, including those regarding changes to these Terms & Conditions, by email to the address you provide to us.

C. No Affiliation with WeightWatchers

‍You agree not to hold yourself out as in any way sponsored by, affiliated with, endorsed by, in partnership or venture with, nor as an employee or employer of us, any of our affiliates or service providers.

D. Entire Agreement

‍These Terms & Conditions and our Privacy Policy constitute the entire agreement between you and WeightWatchers with respect to the subject matter herein. These Terms & Conditions supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Services and Healthcare Services. For purposes of clarity, these Terms & Conditions shall not supersede or replace any consents that you have agreed to with the WW Clinic Providers or any separate agreements you agree to with our Partners. No failure to exercise, and no delay in exercising, on the part of you or us, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between these Terms & Conditions and any other terms, the terms of these Terms & Conditions shall govern. If any provision of these Terms & Conditions is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve, as closely as possible, the effect of the original term and all other provisions of these Terms & Conditions will continue in full force and effect. The headings of sections and paragraphs in these Terms & Conditions are for convenience only and shall not affect its interpretation.

E. Assignment

We may assign our rights and obligations under this Agreement. This Agreement will inure to the benefit of our successors, assigns and licensees.

24. YOUR COMMENTS AND CONCERNS

‍The Services are operated by WeightWatchers. All feedback, comments, requests for technical support and other communications relating to the Services should be directed to hello@joinsequence.com.

Thank you for using our Services.