Apple Health Support and FAQs | WW UK

Frequently asked questions
 

Establishing a connection with Apple Health and Watch: 

Which phones are able to connect to Apple Health?
How do I connect to Apple Health?
How do I connect to Apple Watch?
I just connected to Apple Health.  How come I can't see my steps?
How often does my Apple Health data get refreshed?
I thought Weight Watchers just needs my steps information from Health.  Why is Health asking me if I want to enable Weight Watchers to read other information?
I got a new iPhone and I want to reconnect to Health. How can I do it?
I deleted the Weight Watchers app and re-installed it.  Why did I lose my connection to Health?
I have a Fitbit but I want to also connect to Apple Health. Can I do that?
 

Syncing with Apple Health:

I'm in the Weight Watchers app and I can't see my Apple Health steps in my activity log. What should I do?
How often does my Apple Health data get refreshed?
I'm on the Weight Watchers website (laptop / desktop view) and I can't see my Apple Health steps in my activity log. Now what?
How come my steps are different between Apple Health and the Weight Watchers app?

Which phones are able to connect to the Apple Health app?
Weight Watchers members who have an iPhone 5s or later (including iPhone SE). If you don't have an iPhone, why not consider our Fit Pedometer? This nifty little device tracks steps, distance and calories burned. It’s the perfect motivator and easy to use – just clip on and go.

How do I connect to Apple Health?
You can easily connect to your iPhone 5s (or later) from your phone only (connecting from web is not available).  From your iPhone, go to your Weight Watchers app and then tap More (look for the three dots on the top right corner of the app).  Then tap Activity Settings. 

Under the Synchronise section, you will see an option to connect to Apple Health.  Note: you will not need to tap Devices. 

Follow directions on the screen to establish connection to Apple Health.

How do I connect to Apple Watch?
If your Apple watch is connected as a Source in Apple Health, then the steps you get from your Apple watch will convert to FitPoints automatically.

To check if your Apple watch is a source, go to the Health app on your iPhone:

Tap on the Steps graph.  Then tap on Share data:

Make sure your Apple watch is listed under Data Sources:

I just connected to Apple Health. How come I can't see my steps?
It may take a few minutes for the Weight Watchers app to receive the data.  Wait a few minutes then pull down on the dashboard to refresh your screen.  

How often does my Apple Health data get refreshed?
Apple Health data updates every hour from the time you connected to Apple Health.  So if you tap the sync button and notice that the date or time of your last sync hasn't changed, check back again later. 

I thought Weight Watchers just needs my Steps information from Health. Why is Health asking me if I want to enable Weight Watchers to read other information?
We're always thinking towards the future for new ways we can help you, so we encourage you to enable all information. However, if you only feel comfortable sharing your steps, just make sure the toggle is on for steps. None of your data will be shared. 

I got a new iPhone and I want to reconnect to Health. How can I do it?
Once you connect to your new iPhone, Weight Watchers will receive data from the new phone only. But don't worry - your historical information from your old phone will still be available in your activity log. 

I deleted the Weight Watchers app and re-installed it. Why did I lose my connection to Health?
Due to Health's privacy policies, you will be disconnected from Health if you delete your app. You will have to reconnect to Health through Settings on the Weight Watchers Mobile app.  Your historical information from the previous connection will not be lost - the Mobile app will be able to see your Health data from the day you reconnect going forward. 

I have a Fitbit but I want to also connect to Apple Health. Can I do that?
To ensure we have the most accurate record of your activity with minimal duplication, we allow for one connection to a device or app at a time. 

I'm in the Weight Watchers app and I can't see my Apple Health steps in my activity log. What should I do?
Scroll down to the end of the activity log on the Mobile app and tap on the "Sync with your Apple Health app" button. Then pull down on the screen to refresh or close the app and reopen.  Apple Health data updates every hour from the time you connected to Apple Health.  So if you tap the sync button and notice that the date / time of your last sync hasn't changed, check back again later. 

How often does my Apple Health data get refreshed?
Apple Health data updates every hour from the time you connected to Apple Health.  So if you tap the sync button and notice that the date / time of your last sync hasn't changed, check back again later. 

I'm on the Weight Watchers website (laptop / desktop view) and I can't see my Apple Health steps in my activity log. Now what?
Simply open up your Weight Watchers app. Then refresh your web browser and you should see your steps refreshed in your activity log. 

How come my steps are different between Apple Health and the Weight Watchers app?
Apple Health sends updates to Weight Watchers throughout the day. If in the moment you happen to check the app your steps don't match what you see in Health, check back again later in the day. It'll soon catch up. 

Still have questions?
Feel free to get in touch with one of the team. Call us on 0345 345 1500 or drop us an email on uk.help@weightwatchers.co.uk. You’ll get an automated receipt when your email has been received.

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