Want to Cancel your Weight Watchers Membership? | WW NZ
We'll be sorry to see you leave, before you go...
We get it—sometimes you need to prioritise your spending, time, energy, and effort.
But please know: we are here for you whenever you are ready to focus on our weight loss journey.
Switch your membership
Have you considered trying one of our other membership options?
You can now upgrade or downgrade, depending on your current plan, to save on your monthly rate or receive more support from our Coaches & Community.
Take a step that you'll feel good about - right now.
Take a pause and give yourself three minutes to listen to Dr. Allison Grupski on how you can take small doable steps that build momentum and keep moving you forward.
Ready to recommit to reaching your goals?
The team at WW and your WW community are here to help you every step of the way.
All members have access to 24/7 live coaching and support with a WW Coach via the app
Please note: You must tap this link from your mobile device to open in the WW app.
Visit Connect to meet other members and read our latest behaviour change topics
Please note: You must tap this link from your mobile device to open in the WW app.
Listen to our 5-Minute Audio Coaching sessions, available right in the WW app
Please note: You must tap this link from your mobile device to open in the WW app.
Get back to basics with tips & tricks for using the WW app at one of our live 'Get to know' sessions
All members have access to 24/7 live coaching and support with a WW Coach via the app
Please note: You must tap this link from your mobile device to open in the WW app.
Visit Connect to meet other members and read our latest behaviour change topics
Please note: You must tap this link from your mobile device to open in the WW app.
Listen to our 5-Minute Audio Coaching sessions, available right in the WW app
Please note: You must tap this link from your mobile device to open in the WW app.
Get back to basics with tips & tricks for using the WW app at one of our live 'Get to know' sessions
Cancel your membership
If you are outside of your commitment period, your cancellation will come into effect on the date your membership would usually roll over.
If you are still within your commitment period, your cancellation will come into effect at the end of this period.
Once processed, you will receive an email confirming your cancellation. Please note, your subscription will auto-renew until it is canceled.
When does my cancellation take effect?
For WW members on a monthly or "month to month" subscription plan:
Your cancellation will be effective at the end of your current subscription month.
For WW members on a fully pre-paid subscription plan:
Your cancellation will be effective at the end of your prepaid period. The pre-paid period of your subscription is non-refundable except according to the special refund circumstances policy and subject to law.
For WW members on a commitment plan where they have not pre-paid in full:
Your cancellation will be effective at the end of the committed period, and you will be charged the applicable monthly fee for all committed months. Your subscription is non-refundable except according to the special refund circumstances policy and subject to law.
Please refer to our full cancellation policy for more details.
Contact us
Chat to our Customer Care Team, available 24/7 via the "Chat with a Coach" button on our website or in your WW app
Call our Customer Service team on 1800 958 288 (AU) or 0800 009 009 (NZ), 9AM - 5PM Monday to Friday (excluding public holidays)