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Billing and payment

Top Questions

  • When I log in I am taken to a page to update my payment information
  • Why was I billed twice in the same month for Monthly Pass?

  • When is my next billing date?
  • How can I view or print my billing history?
  • When I signed up I chose the 3-month billing cycle; why was I charged for one month?
  • How do I change my Payment Plan?
  • I was billed even though I was told my sign up was not successful
  • What forms of payment do you accept for subscription to your Website?
  • Will my account be automatically billed?
  • I signed up for Monthly Pass, but did not use the Access Code on my Starter Voucher. Was I billed again?
  • I purchased Monthly Pass and used the Starter Voucher to complete sign up. Why was I billed again?
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